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How an inspection gets done, shown, and followed up so declined work stays a conversation instead of a lost line on the repair order.
Updated October 27, 2026
A customer can agree that a vehicle needs work and still leave without authorizing it. The appointment has already used the time they had available. The estimate needs a…
Read articleA customer can leave with an inspection report, understand that work was recommended, and still have no clear idea what happens next. The advisor sees a declined line. The…
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