Imagine walking into a bustling automotive dealership, where service advisors are the frontline soldiers responsible for not only handling customer inquiries but also ensuring that service operations run smoothly. Yet, despite their pivotal role, turnover rates among service advisors remain alarmingly high, leading to inconsistent customer experiences and dissatisfaction. This inconsistency not only affects the dealership's reputation but also its bottom line. According to recent studies, dealerships have lost 12% of service visit share since 2018, a stark reminder of the urgent need for effective service advisor training. The crux of the challenge lies in the fact that service advisors are often inadequately trained, leading to inefficiencies that impact key performance indicators (KPIs) such as hours per repair order (HPRO) and effective labor rate (ELR). With the rise of electric vehicles (EVs) and complex service requirements, the demand for skilled service advisors is more pressing than ever. So, how can dealerships turn the tide and empower their service teams to excel? The solution lies in comprehensive training programs tailored to address specific dealership needs. By integrating advanced tools and methodologies, such as AI call handling and digital MPI, dealerships can equip their service advisors with the skills necessary to meet current industry demands. In this guide, we will explore the challenges faced by service departments, the latest tools available to streamline operations, and actionable steps to implement a successful service advisor training program.