Electric vehicles are not just another type of vehicle; they're a complete paradigm shift in automotive service. Unlike internal combustion engines, EVs come with their own set of complex components—from high-voltage batteries to sophisticated electronic systems. The unique nature of these components presents new challenges for service departments that are accustomed to traditional vehicle platforms.

For instance, servicing high-voltage batteries requires specialized training and equipment. The risks associated with electric shock are significant, making high-voltage safety training (such as NFPA 70E) a critical component of technician education. Additionally, diagnosing issues with battery state-of-health (SoH) requires advanced diagnostic tools that many dealerships are still in the process of acquiring.

Moreover, EV service typically demands longer cycle times and more repeat visits compared to traditional vehicles. According to the 2025 EV Ownership Study, same-day service completion rates for EVs fell from 40% in 2023 to 28% in 2024. This is compounded by a rise in three-day waits, which climbed from 9% to 14%. These statistics underscore the significant capacity and quality pressures dealerships are facing.

To address these challenges, dealerships must rethink their service operations, from the types of diagnostic equipment they use to the training programs they offer. The goal is to reduce service times while maintaining high standards of safety and customer satisfaction.

By understanding these challenges, dealerships can begin to develop strategies that not only meet the demands of today but are also scalable for future growth as the market for EVs continues to expand.